***Shipping time
We are working hard to fulfill your order and we strive to process your order and ship it out sooner. However, in rare cases, it may take longer.
- Shipping Time
Standard shipping: 7 - 10 business days delivery in the US
Fast shipping: 1 - 3 business days delivery in the US
International shipping: 14 - 21 business days delivery
- Processing Time
Apparel: 1 - 3 business days
Canvas: 2-4 business days
Others: 1 - 3 business days
Once the order ships, you will receive a shipping notification email along with your tracking number.
***Note on Pre-designed and Custom-designed Orders:
Please note that the time for pre-designed products is faster than for custom-designed orders. Pre-designed products will be given priority for early shipment compared to custom-designed products.
***Wrong address or change address within (12hours)
If you entered the wrong address or want to change the address for your order, please contact us immediately via mail: hanatee.com@gmail.com
***Delayed/Lost Orders
If your order is marked as “delivered” but you haven’t received it, please check your mailbox and ask your neighbors to see if they have received it by mistake. In some cases, packages may be delivered to the wrong address or show up 1-2 days after the estimated delivery date. If your package is lost or stolen, please contact us via mail: hanatee.com@gmail.com immediately to file a claim. Please note that Hanatee is not responsible for any lost or stolen packages. However, we will do our best to provide you with any information you need to help with your claim. To avoid unexpected situations, please ensure that you provide a correct shipping address at checkout step.